All new patients (and patients who have not been seen for greater than 12 months in between sessions) require an initial intake appointment (typically 60 minutes long) to collect information, formulate possible diagnoses, and develop initial collaborative treatment plans. Following this initial appointment, patients may receive: (i) medication management appointments (typically 25 minutes long for follow-ups); (ii) psychotherapy appointments (typically 55 minutes long for follow-ups; utilizing mindfulness techniques, components of Cognitive Behavioral Therapy, components of Acceptance and Commitment Therapy, as well as insight-oriented and supportive techniques); and (iii) combination
medication management + psychotherapy appointments (typically 55 minutes long for follow-up appointments).

This all depends on each individual patient.  For patients working on
psychotherapy, appointments are typically every 1-4 weeks.  For patients seeking medication management alone, appointments will initially be more frequent and may become less frequent as symptoms stabilize. Many patients who are on stable doses of medications and who require only medication management appointments are able to have 2-4 visits per year (i.e., a medication management appointment every 3 to 6 months), depending on the patient.

Reset Health & Wellness, PLLC requires two business days’ notice for cancellations or rescheduling of appointments.  Our business hours are Monday-Friday, 9:00 am to 5:00 pm. Late cancellations and no-shows will be charged the full cost of the appointment.  Of note, insurance will often not reimburse the patient for late cancellations and no-show appointments.

• For example, an appointment scheduled for a Monday at noon would require cancellation no later than Thursday at noon on the week preceding the appointment.

Appointments are conducted either in person at the Raleigh office (located in the Three Ships building at 1122 Oberlin Road, Raleigh NC, 27605) or by  Telehealth using a HIPAA compliant platform. For Telehealth, patients must be located in the state of North Carolina at the time of their appointment.
 

Telehealth Tips:

• You need a good internet connection, a cell phone/laptop/computer/tablet and a private location so that you are able to speak freely.

• Please refrain from doing other tasks during your session so that you can focus fully on the session itself.

• Sessions will be canceled and rescheduled if a patient is actively driving a car or operating heavy machinery, is using illegal substances or is intoxicated during the session.  In that instance, the patient will be responsible for the full cost of the canceled session.

• While we do not see patients for in-person visits, our office mailing address is:

Reset Health & Wellness, PLLC
1444 Jeffreys Road #6
Rocky Mount, NC 27804

We abide by HIPAA and utilize a HIPAA compliant electronic health record.  We will keep all of your information private and confidential as described in our Notice of Privacy Practices.

You have the right to request a copy of your medical records and/or to request that we provide a copy of your medical records to another person or health care provider. If you would like to request a copy of your medical records or would like Reset to provide some or all of your medical records to another provider, please fill out and sign our Authorization for the Use and Disclosure of Protected Health Information.

Reset Health & Wellness, PLLC is not "in-network" with any insurance companies and is therefore considered an "out-of-network" provider.  Patients are responsible for payment of sessions in full at the time of the appointment and, if desired, patients can submit a claim to their insurance carrier.  Patients may work with Reimbursify to facilitate the process of filing for reimbursement according to the terms of their insurance plan.  Because insurance policies vary, we cannot be certain that your insurance policy, if any, will cover our services.  We recommend calling your insurance carrier to determine whether our services are covered under your insurance policy ahead of scheduling.

Please fill out the new patient request form link and someone will be in touch with you to discuss more details about our clinic, including cost of each appointment, and can help determine whether Reset Health & Wellness, PLLC is a good fit for you and your needs.

Please fill out the new patient request form and someone will be in touch with you to discuss more details about our clinic and determine whether Reset Health & Wellness, PLLC is a good fit for you and your needs.

Please note that, while we wish that we were able to serve everyone, we are a small practice and may be unable to accept new patients.  If it is determined that this is not the best fit practice for you and your needs or if we are not able to accommodate new patients, we will do our best to help connect you with other resources in your community.

Patients may message their clinician through the patient portal for any concerns in between appointments.  Patients may also call the clinic at 919.443.9577.  It may take up to two business days for your clinician to respond to messages.

Please call 911 or go to your nearest hospital emergency department for any acute emergencies.  Please also reference the crisis information located on our website.